Setting Up an Effective Tenant Emergency Contact System in London Ontario

Maintenance guy

July 11, 2024

As a landlord, ensuring the safety and well-being of your tenants is a top priority. One of the key aspects of property management is having an effective emergency contact system in place. This system allows tenants to quickly reach you or the appropriate emergency services in case of urgent situations. Here’s how to create a reliable tenant emergency contact system for your rental properties in London, Ontario.

1. Provide Clear Contact Information

At the start of the lease, provide tenants with a clear and comprehensive list of emergency contact numbers. This list should include your contact information, the property management company's contact details, and emergency services such as fire, police, and medical assistance. Ensure that this information is easily accessible, such as posting it on the refrigerator or in a tenant welcome packet.

2. Establish a 24/7 Emergency Hotline

Consider setting up a 24/7 emergency hotline that tenants can call in case of urgent issues. This hotline should be monitored by either you, your property management team, or a professional answering service. The hotline ensures that tenants can report emergencies at any time, day or night, and receive prompt assistance.

3. Create a Response Protocol

Develop a clear response protocol for handling different types of emergencies. This protocol should outline the steps to take for various scenarios, such as water leaks, electrical issues, or fire emergencies. Ensure that both you and your property management team are familiar with the protocol and can act quickly and efficiently when an emergency arises.

4. Use Technology for Quick Communication

Utilize technology to facilitate quick communication with tenants during emergencies. Consider using a mass notification system that can send alerts via text messages, emails, or phone calls. This system allows you to inform tenants of critical information, such as evacuation procedures or safety measures, in real-time.

5. Conduct Regular Emergency Drills

Conduct regular emergency drills with your tenants to ensure they are familiar with the emergency procedures. These drills can include fire drills, evacuation exercises, and other safety protocols. Regular drills help tenants feel prepared and confident in case of an actual emergency.

6. Maintain an Updated Emergency Contact List

Keep an updated list of all tenant emergency contacts, including phone numbers and email addresses. Encourage tenants to notify you of any changes to their contact information. Having an updated list ensures that you can reach tenants or their designated emergency contacts promptly when needed.

7. Provide Emergency Preparedness Resources

Educate your tenants about emergency preparedness by providing resources and guidelines. These resources can include information on creating emergency kits, fire safety tips, and steps to take during natural disasters. By empowering tenants with knowledge, you help them stay safe and prepared for emergencies.


Creating a reliable tenant emergency contact system is essential for ensuring the safety and well-being of your tenants in London, Ontario. By providing clear contact information, establishing a 24/7 emergency hotline, developing a response protocol, using technology for quick communication, conducting regular emergency drills, maintaining an updated emergency contact list, and providing emergency preparedness resources, you can effectively address emergencies and protect your tenants. At LSK Property Management, we prioritize tenant safety and offer comprehensive property management services to support landlords in managing their rental properties. Contact us today to learn more about our services.